Government of India has a online Grievance forum at
http://darpg-grievance.nic.in/
The government wants people to use this tool to
highlight the problems they faced while dealing with
Government officials or departments like Passport
Office, Electricity board, BSNL/MTNL, Railways etc
etc.
I know many people will say that these things don't
work in India, but this actually works as someone in
CSC found. The guy I'm talking about lives in
Faridabad. Couple of months back, the Faridabad
Municipal corporation laid new roads in his area and
the residents were very happy about it. But 2 weeks
later, BSNL dugged up the newly laid roads to install
new cables which annoyed all the residents including
this guy. But it was only this guy who used the above
listed grievance forum to highlight his concern. And
to his surprise, BSNL and Municipal corporation of
faridabadwas served a show cause notice and the guy
received a copy of the notice in one week. Government
has asked the MC and BSNL about the goof up as its
clear that both the government departments were not in
sync at all.
So use this grievance forum and educate others who
don't know about this facility. This way we can at
least raise our concerns instead of just talking about
the 'System' in India.
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